Tag: customer service

  • Passenger Service Charge (PSC) in Malaysian Airports

    Malaysia Airports Logo
    Malaysia Airports Logo

    Passenger Service Charge is a fee charged to passengers departing from the respective airport.

    The fees are collected by airlines during ticket purchase. However, it will only be handed over to the airport authority, Malaysian Airport Holdings Berhad (MAHB) upon completion of the flight. Therefore, for passengers who bought the ticket and not able to complete their flight is eligible for full refund.

    The detailed charge table is displayed as below:

    DepartingToPSC
    Rural AirportsTo All DestinationsRM0
    KLIA – Main Terminal Building & Regional Airports**All international destinationsRM65
    KLIA – Main Terminal Building & Other AirportsAll domestic destinationsRM9
    LCCT-KLIA & T2 Kota KinabaluAll international destinationsRM32
    LCCT-KLIAAll domestic destinationsRM6
    Secondary Airports : Alor Setar, Bintulu, Ipoh, Kuala Terengganu, Kota Bharu, Kuantan, Labuan, Lahad Datu, Limbang, Melaka, Miri, Mulu, Pangkor, Redang, Sandakan, Sibu, Tawau & Tioman (Effective 1.12.2010)All direct ASEAN destinationsRM26
    Kota Kinabalu, Kuching, Labuan, and MiriBIMP-EAGA destinations:
    Brunei, Balik Papan, Manado, Santos, Puerto Princesa and Zamboanga
    RM26
    Penang, Langkawi, Alor Setar, Kota Bharu and IpohIMT-GT destinations:
    Medan, Banda Aceh, Padang, Nias, Hat Yai, Narathiwat, Trang, Nikhon Thammarat & Patani
    RM2

    Source: Malaysian Airports website