Aviation.MY

Tag: airport

  • New Tablet App by SITA Halves Mishandled Malaysia Airlines Bag Claim Time

    Malaysia Airlines Logo
    Malaysia Airlines Logo

    Malaysia Airlines has been known for iPad usage in some of its services quite some time ago. Another milestone is achieved when it uses SITA iPad tablet app technology to improve the handling time for mishandled bag claims by the customers.

    The traditional process involves filling up forms on desktop terminals, which can be cumbersome for less tech-savvy customers.

    The whole process takes around five minutes, half the time customers normally spend finding the right counter and filling in forms on desktop terminals

    – Datuk Mohd Salleh Ahmad Tabrani, Malaysia Airlines Director of Customer Services Division

    Named “WorldTracer”, the SITA app can be used by airline agents to check the status of missing bag, file report for missing or lost bag and even print receipts for the customers.

    The program is still in pilot phase and it will continue for six month.

    Source: BERNAMA news article

  • Airport Authority Hong Kong sets Record Profit

    Hong Kong International Airport (Terminal 1) Internal view 2012-08-26
    Hong Kong International Airport (Terminal 1) Internal view 2012-08-26

    Airport Authority Hong Kong (AAHK), a statutory body in charge of Hong Kong International Airport (HKIA) earned USD 725 million in profit for fiscal year ending March 31st 2013, according to a BERNAMA news article, citing China’s Xinhua News Agency as the source.

    In terms of revenue, the increase is stands high at 8.1%. Passenger throughput, flight and cargo movements have also increased compared to the previous year. The revenue increase is said to be mostly contributed by the increased spending at retail concessions located throughout the airport.

    Hong Kong International Airport provides comfortable seating areas as well as vast array of food choices available, catering different dietary needs and preferences. Besides, its toilets are also serviced frequently. Like Kuala Lumpur International Airport (KLIA), HKIA also provides free Wi-Fi at most areas.

  • San Francisco Airport (SFO), California, United States

    In August 2012, I went to San Francisco Airport (SFO) when I was on my way back to New York. Transit time is about 6 hours, which is from midnight to 6 AM.

    Entry point - San Francisco Airport
    Entry point – San Francisco Airport

    Immigration checks took me about 45 minutes, from the moment I line up until I take back my luggage. The process is pretty much streamlined so you don’t have to worry much about that. Just remember to declare any sensitive item that you might have (such as food and plants).

    Restroom - San Francisco Airport
    Restroom – San Francisco Airport

    A room for travelers to rest. Very clean and comfortable. Somewhat I think this is better than JFK restrooms.

    Outside terminal - San Francisco Airport
    Outside terminal – San Francisco Airport

    Six hours in deserted airport was too long for me. So I went to the city (about 30 miles away) and spend the whole night there.

     

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