A recent move by AirAsia to pass RM3 fee charge to its customers who booked their flight starting from Friday onwards, according to The Star article, “AirAsia imposing RM3 ‘KLIA2 fee’, MAHB denies charge theirs by Christine Cheah”.
Malaysia Airports Holdings Berhad (MAHB), KLIA2 operator, denied having such fees, “KLIA2 fee”. Instead, it is a fee charged by the operator to all airlines, not just AirAsia.
AirAsia should absorb the cost and include it in its airfare instead of playing the blame game and pass it to consumers with the label “KLIA2 fee”, giving impression as if MAHB is being cruel by charging extra fee in addition to the existing airport tax.
Instead, AirAsia should educate its customers on the reasons why they need to increase their fare. Customers are getting better experience (wheelchair-bound passengers are more than happy to use the aerobridge now) and check-in counters.
With the establishment of KLIA2, we hope AirAsia will continue to prosper and be a leading low-cost carrier in the world.
AirAsia’s decision to move its operation to KLIA2 only on May 9th has caused excessive congestion at the existing LCCT, Bernama reported.
The decision to move only on May 9th instead of the assigned May 2nd move over date to KLIA2 is seen as selfish because AirAsia must comply by instructions from law agencies at all times with no exceptions.
Several meetings between consulted parties have resulted in impasse between AirAsia and Immigration Department. Being a government department with limited manpower and resource, Immigration Department cannot make accommodations for AirAsia just because they disagreed with the proposed move over date while most other airlines have agreed to do so. The arrogant move by the company has resulted in tremendous amount of diffulties faced not just by passengers but various other agencies as well.
Criticizing other agencies and the government is easy for a big and powerful company like AirAsia but we believe that all parties should help the country to grow into a better one and not condoning any form of bullying.